Privacy Policy Jeckpot88 – Your Personal Data Protection

1 Information We Collect

Jeckpot88 collects several categories of information for different purposes when you use our platform. We only collect information that is strictly necessary and nothing more.

A. Information you provide directly:

• Full name and date of birth upon account registration.
• Email address and mobile number for communication and verification.
• Bank account or digital wallet details for processing deposits and withdrawals.
• A copy of your identity document (MyKad/passport) for the KYC identity verification process.
• Proof of residential address when required for accounts with higher transaction limits.

B. Information collected automatically:

• Device IP address and general geographic location information.
• Device type, operating system, and browser version used.
• Gaming activity history, deposit and withdrawal transactions within the platform.
• App usage data including login times, games played, and session duration.
• Cookie information and user session tracking data.

2 How Your Data Is Used

Jeckpot88 uses collected data solely for legitimate and transparent purposes. Every use of data is based on reasonable business needs or legal obligations we are bound by.

• Account management: Creating and managing your member account, including login verification and account recovery.
• Transaction processing: Managing deposits, withdrawals, and bonus payments securely and accurately.
• Identity verification: Conducting KYC processes to meet anti-money laundering (AML) compliance requirements.
• Platform security: Detecting and preventing fraudulent activity, account hacking, and platform abuse.
• Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to members.
• Experience personalisation: Personalizing game recommendations and promotions based on your gaming preferences.
• Platform communications: Sending important notices, policy updates, and relevant promotional information.
• Platform improvements: Analyzing overall usage data (without identifying individuals) to improve service quality.

We do not use your data to make automated decisions that materially affect you without appropriate human review.

3 Data Sharing with Third Parties

Jeckpot88 does not sell members' personal data to any party. However, there are specific situations where limited data sharing with third parties is necessary for the operation of our platform:

• Payment service providers: Information required to process financial transactions is shared with appointed payment processors.
• Game providers: Game session information that must be shared with third-party game providers for technical purposes only.
• Legal requirements: Jeckpot88 will disclose data if required by a court, regulatory body, or competent law enforcement agency.
• Fraud prevention: Minimal information may be shared with security partners to detect and prevent cross-platform fraudulent activity.

4 Data Security

Jeckpot88 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure.

• Data in transit is encrypted using TLS 1.3 and 256-bit SSL protocols.
• Data stored in our databases is encrypted using the AES-256 standard.
• Role-based access control — only authorized staff may access member data.
• Two-factor authentication (2FA) for all jeckpot88 internal administration systems.
• Continuous 24/7 monitoring to detect any suspicious activity or intrusion attempts.
• Penetration testing conducted periodically by independent security experts.
• A clear security incident response procedure for swift action in the event of any security occurrence.

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection under all circumstances. We encourage members to also act responsibly by keeping their account passwords confidential.

5 Cookies & Tracking Technologies

Jeckpot88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.

• Essential cookies: Required for core platform operations such as login verification and session security. These cookies cannot be disabled.
• Performance cookies: Collecting information about how you use the platform to help us improve it. This data is collected anonymously.
• Functional cookies: Remembering your preferences such as language, display format, and account settings for your convenience.
• Analytics cookies: Help us understand overall platform usage patterns for improvement purposes.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the Jeckpot88 platform. Session cookies are automatically deleted when you close your browser.

6 Your Rights as a Member

As a jeckpot88 member and data subject under Malaysia's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data under certain circumstances, subject to legal retention obligations.
• Right to restrict processing: Request that we restrict how we process your data in certain situations.
• Right to object: Object to the processing of your data for specific purposes such as direct marketing.
• Right to data portability: Receive your personal data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact the jeckpot88 support team via in-app live chat or our official email. We will respond to your request within 30 business days.

7 Data Retention

Jeckpot88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for as long as your account is active and in use.
• Financial transaction records: Retained for a minimum of 7 years for tax compliance and AML obligations.
• KYC verification data: Retained for the duration of the active account plus 5 years after account closure.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies follow a set expiry period.

When data is no longer needed and there is no legal obligation to retain it, Jeckpot88 will securely delete or anonymize that data using approved procedures.

8 Children's Privacy

The jeckpot88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data belonging to individuals under the age of 18.

Jeckpot88 applies age verification mechanisms during the registration and KYC process to prevent minors from creating accounts. Should we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate action to delete that data and close the account in question.

9 Privacy Policy Amendment

Jeckpot88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, or applicable legal requirements.

• Any material amendments will be communicated via a prominent notice on the jeckpot88 website and app.
• Email notifications will be sent to all registered members for significant amendments.
• The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent amendment.
• Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how jeckpot88 handles your personal data, please contact us through the following channels: